Refund Policy
Your satisfaction is important for us. We offer a 30-days Return & Exchange Policy for ready to ship items We pride ourselves on supplying the highest customer service:
- Timing : we have a 30-days Return & Exchange Policy, since the day the item was received.
- To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
- For returns, please email deangarretsensopals@outlook.com with the subject 'Returns' and include the reason for the return.
- We will provide the customer with instructions where to send returned goods. You must provide proof of postage (tracking number) when returning goods to avoid "lost packages" situations. All returns must be sent with signature on delivery.
- Please note that you are responsible for shipping costs of returned items. You are also responsible for insurance, if a returned item is lost in the mail we accept no responsibility for refunds.
- When the returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
- Please note we don't accept returns or refunds for incorrect sizes. Please check your ring size before purchasing the items.